CSC Company Readiness Assessment
Is the community scorecard the right tool for your company? Here is a quick checklist to assess your company’s readiness. Use it as an online, self-assessment, or in a group setting that includes company representatives who focus on community relations.
We recommend learning about how the CSC tool works before taking this assessment.
Rank your company’s readiness based on the following scoring:
Are you ready to share and discuss information about established standards, targets, company commitments, and allocations related to the CSC focal issue with local stakeholders?
Transparency is a fundamental aspect of CSC process. This might include sharing the details of royalty transfers, the company’s annual budget for community investments, or information about established environmental or safety standards.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to report and account to communities on how your performance compares against government, industry, or your own policies and standards?
Transparency implies not just sharing, but also ongoing reporting on the relevant focus issues. This might involve annual reporting on environmental, safety or local benefits.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to allow communities to publicly assess and discuss different aspects of your actions, programs, investments, and behavior?
As part of the CSC process, community members will be invited to collectively assess and discuss what they see as strengths and weaknesses of the performance of the company in areas such as overall or specific community investment or environmental protection.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to engage in multi-stakeholder dialogue?
Listening and responding to community viewpoints and concerns is a critical aspect of the CSC process. Company representatives will participate in interface meetings, which involve listening to the opinions, concerns, and suggestions voiced by different groups of community members and engaging in constructive dialogue.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to partner with local civil society groups as needed?
These organizations have skills in community outreach, mobilization, facilitation, and multi-stakeholder dialogue. Alternatively, you’ll need to develop this expertise internally.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to give up some control over the assessment process in exchange for greater local ownership and sharing of risks?
The specific concerns and actions for improvement identified by the community through the CSC process may be different from what the company would identify on its own. The pay-off is that community support for the resulting action plan and their subsequent level of satisfaction is likely to be higher.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to make an up-front investment in capacity building?
This important early step in the process might involve the training of facilitators by a qualified CSC trainer or a company trainer with specialized skills.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
Are you ready to commit to a long-term, iterative process and meaningful follow-up?
Once the CSC process has generated a collectively agreed action plan, the company and other stakeholders will all have roles to play in ensuring implementation.
How receptive is your organization/company to implementing this action? (culture, policies)
What is the capacity of your organization/company to implement this action? (people, skills, systems)
RESULTS
Your company readiness level is
HIGH READINESS
MEDIUM READINESS
LOW READINESS
High indicates readiness to engage in the iterative CSC process with relevant community stakeholders.
Medium indicates that while the company may be ready to engage in general, there may be some gaps that ideally should be addressed before commencing.
Low indicates that the company is not ready to engage, and there could be risks if they decide to move forward.
Want to implement a CSC?
IFC is here to help
In addition to financing, IFC offers advisory services that help its infrastructure clients connect with the communities where they operate. Our work creates a foundation that enables communities and companies to share value and sustain good relationships.
Get in touch: CommDev@ifc.org
THE COMMUNITY SCORECARD IS SUPPORTED BY:
